FAQ
Frequently Asked Questions
We’re so glad you’re here! Below you’ll find answers to some of the most common questions we receive. If you don’t see what you’re looking for, please reach out at Hello@everandamenco.com — we’re always happy to help.
Orders & Production
Q: How long does it take to get my order?
A: Each item is made just for you when you order. Production usually takes 2–7 business days, and then shipping times vary based on your location. You’ll receive tracking details as soon as your order ships.
Q: Can I change or cancel my order after placing it?
A: Because we start creating your order quickly, changes or cancellations aren’t always possible once it’s in production. If you need help, email us right away at Hello@everandamenco.com and we’ll do our best.
Shipping
Q: Do you ship internationally?
A: Yes! We ship worldwide. Shipping costs and delivery times vary by destination and will be shown at checkout.
Q: How can I track my package?
A: You’ll get a tracking link by email as soon as your order ships so you can follow its journey.
Q: What if my package is delayed?
A: Shipping times are estimates and delays can sometimes happen due to weather, customs, or carrier issues. If your order seems late, reach out to us — we’ll help track it down.
Returns & Refunds
Q: Can I return my order if I change my mind?
A: Because each piece is custom made for you, we can’t accept returns or exchanges for size, color, or preference. Please check our size guide before ordering — and if you need help choosing, email us!
Q: What if my item arrives damaged or incorrect?
A: We’ll make it right! Email us within 7 days of delivery with your order number and a photo of the issue, and we’ll send a replacement or issue a refund at no cost to you.
Sizing & Products
Q: How do I know what size to order?
A: Each product page includes a detailed size guide. If you’re between sizes, we usually recommend sizing up for comfort. Still unsure? Reach out and we’ll help.
Q: Are your products pre-shrunk?
A: Most of our shirts are pre-shrunk, but a small amount of shrinkage may still occur after washing. For best results, we recommend washing inside out in cold water and drying on low.
Contact
Still have questions?
Reach us at Hello@everandamenco.com and we’ll take care of you.